Privacy & Cookie Statement

1. Introduction

Welcome to travelchengdu.com. We are committed to protecting your privacy and personal information. This document details how we collect, use, store, and protect your personal information, as well as our use of cookies.

2. Information We Collect

We may collect the following types of information:

• Personal Information: When you register an account, make a booking, or contact us, we may collect your name, email address, phone number, and address.
• Usage Data: We may automatically collect information about your visit to the Website, including IP address, browser type, access time, and pages visited.
• Transaction Data: When you make a booking or purchase services, we collect transaction-related information such as payment method and amount.

3. Use of Information

We use the information we collect for the following purposes:

• Providing and Improving Services: We use your information to process bookings, provide customer support, and enhance our Website and services.
• Personalization: We may use your information to personalize your browsing experience and recommend relevant services.
• Communication: We may use your information to contact you with updates about your account, bookings, or our services.

4. Sharing and Disclosure of Information

We are committed to not selling your personal information to third parties. We may share your information in the following situations:

• Service Providers: We may share your information with our service providers to assist us in providing services (e.g., payment processing, customer service).
• Legal Requirements: We may disclose your information if required by law or to protect our rights and safety.

5. Use of Cookies

Cookies are small data files stored on your device to track and record your visits. We use cookies primarily for the following purposes:

• Analytics: To understand user behavior, analyze website usage, and improve website performance and user experience.
• Personalization: To personalize your browsing experience based on your preferences and history.

You can disable cookies through your browser settings, but please note that this may affect some functionalities of the Website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage method can guarantee absolute security, so we cannot guarantee the absolute safety of information.

7. Data Retention

We retain your personal information only for as long as necessary to provide the services or as required by law.

8. Children's Privacy

Our Website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you discover that we have inadvertently collected information from a child under 13, please contact us, and we will take steps to delete the information.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our privacy practices.

10. Contact Us

If you have any questions or concerns about this Privacy & Cookie Statement, please contact us at:

• Email: service@traverchengdu.com